FAQs

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Don’t fret, we have you covered

This page contains a list of FAQs.
If you need more assistance or information with ORIGO Stepping Stones or Pre-K through Grade 6 Supplemental Resources, please contact us.

Find the ORIGO Resource Advisor for your region here.

Visit our Professional Learning page to learn more about ORIGO’s Professional Learning products.

You can email your Resource Advisor or info@origomath.com to request a quote. If you have not yet been assigned an ORIGO Resource Advisor, you can find them here.

By Email
If you already have a quote from your ORIGO Resource Advisor, attach the quote to your purchase order, and email this to your resource advisor. Find the ORIGO Resource Advisor for your region here.

If you have not yet been assigned an ORIGO Resource Advisor, email your purchase order to  info@origomath.com. Our Customer Success team will reach out to your resource advisor and get your order started.

ORIGO offers two methods of payment.

Secure Payment Portal powered by Regions Bank:

ORIGO Education has partnered with Regions Bank to provide a secure payment experience to our customers. ACH payments and all major credit cards are accepted.

  1. Go to Pay Now and set up an account or make a one-time payment as a guest.
  2. Look for the Customer ID and Billing Zip Code on the invoice that was sent to you. You would need these details to create an account or make a one-time payment.
  3. Enter the Customer ID as it appears on the invoice. Customer IDs begin with the letter C and can be found on the upper-right hand corner of your invoice.
  4. Enter the Billing Zip Code exactly as it appears on the Bill-To section of your invoice, including the PO Box extension, if any.
  5. Check the “I’m not a robot” box.
  6. Click on “One-Time Payment” to continue to payment as a guest, or “Validate” to create an account.
  7. Get started by entering a payment method and follow the instructions on the screen to complete payment.

Checks by Mail:

MSC 7618
ORIGO Education Inc
PO Box 415000
Nashville, TN 37241-7618

ORIGO collects sales tax in the following states: CA, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MO, NE, NJ, NM, NY, NC, OH, OK, PA, PR, RI, SC, TX, VA, WA, WV, and WI. By law, ORIGO cannot extend a school or district’s sales tax-exempt status to an individual making a purchase on a personal credit card.

If you are making a payment by phone using a school credit card with a school/district billing address and the school/district has sales tax-exempt status, please send a copy of the tax-exempt certificate referencing your order number within 24 hours to info@origomath.com. Failure to email a certificate within 24 hours may result in sales tax being added to your order unless have a tax-exempt certificate on file with us.

If you need a copy of ORIGO’s W-9 for your purchasing process, click here to download a PDF.

You can download a copy of ORIGO’s Sole Source letter here.

ORIGO Education wants to ensure that students and educators with visual impairments are provided with equal access to ORIGO Stepping Stones, our core curriculum.

Source files for Stepping Stones Student Journals and Practice Books are available at NIMAC and Bookshare.

Districts should contact their Special Education department or NIMAS State Coordinator to access the files.

Our Stepping Stones program was designed for group discourse and spaced learning, which does not translate to a non-classroom setting.  

Therefore, we do not offer core curriculum resources – which include workbooks and journals – for home use. 

If you would like to learn more about math strategies and other ways to support your child at home, visit our YouTube channel (ORIGO ONE – YouTube). Here you will find one-minute videos, organized by grade band or topic, to assist your child. 

We also have a robust selection of supplemental tools to use at home with your child. Check out the links below regarding resources for skills practice, problem solving, computational fluency, and early childhood development.  

Think Tanks

ORIGO Big Books

Fundamentals

Figure It

Mathematics for Young Minds

Mathementals

If you are interested in purchasing any of the supplemental resources above, please request a quote!

Please note that if you need additional guidance on how to use these products after you have purchased them, we also offer customized virtual sessions which start at $800 for a 60-90 min session.

Explore our Professional Learning offerings here.

Find answers to all your Back to School questions here.

I purchase for my school/district:

  • Can’t find what you are looking for? Email us at info@origomath.com and a customer success team member will respond to you within 1 business day.
  • See above for payment info.

I am a current customer and need rostering help:

  • You can find help videos by signing in to your ORIGO Access account and clicking on the “question icon” in the top-right corner of your home screen.

I am a new customer and need rostering help:

  • Contact a Customer Success Integrations Specialist to guide you through the rostering steps at info@origomath.com

I am an instructional leader and planning for Stepping Stones implementation:

  • Reach out to your Resource Advisor for information on registering for the Getting Started with Stepping Stones Cohort Webinar SeriesClick here to locate contact info for your Resource Advisor.

I am a teacher using Stepping Stones and want an overview on how to use Stepping Stones in the classroom:

  • Reach out to your School/ District Implementation Leader to register for the Getting Started with Stepping Stones Cohort Webinar Series.

Learn More about Stepping Stones New Features for 2023-2024 School Year:

  • New Features Now LIVE:
    1. Clickable resource preview thumbnail images within the lesson notes!
      When clicked it will open the lesson related resource without having to go back to the lesson structure tree.
    2. The class average for an assignment will now roll up in the grade book on the assignment line even if not all students have completed it yet.
  • Interactive Student Journal: the autocorrect score is now editable in the grade book if needed.
  • Watch this video to learn more about these exciting updates.

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